HM Property Management inclusions

• Full time point of contact in HM to deal with day to day contact and correspondence with Tenant and landlord
• Full time maintenance staff (Maintenance of property per the schedule set out in 'Property Maintenance')
• Acceptance protocols when handing over of apartment to tenant ie taking meter readings.
• Organisation of inventory when handing over apartment to tenant ie list of items that are present within the apartment.
• Ensuring tenant maintains property according to the obligations of their lease.
• Help with dealing with insurance claims.
• Help with paperwork related to the apartment, such as letters from the municipality etc. defining meaning of letters, legal issues etc. (please note we may have to charge extra to deal in depth issues).
• Attendance of administration meetings and summarising meeting minutes in English.
• Checking to ensure rent is paid in a timely manner and follow up all overdue or unpaid rent and take all necessary steps to recover any money owed
• Dealing with post related to the apartment ie utility bills, forwarding necessary mail to Landlord.
• Changing of correspondence address of all bills (typically HM will request all utility bills are re-directed to the company office for more effective management of the bills)
• Ensuring all utility and administration bills are paid in a timely manner.
• Managing Polish bank account of landlord and making payments on their behalf (HM generally require access to a dedicated Pln bank account for foreign clients)
• Reporting
  • Quarterly cash flow statement
  • Updates of any important activity related to your apartment.
• Apartment inspections
  • Once a year if the lease is in excess of 1 year
  • On departure of the tenant
• Key holding service
Deposit reductions

Property Maintenance

Level 1 - Managed by HM inclusive in agreement

All general repairs that do not require a specialised contractor to complete.

HM employs full time general maintenance staff who have been employed on their ability to fix and resolve general maintenance issues that occur in residential apartments.

Level 2 - Managed by HM inclusive in agreement - cost covered by Landlord or Tenant

All repairs that require a specialist or contractor that can not be done by HM maintenance staff

• Managing repair of faulty and overloaded fuses (tripping lights etc)
• Managing repair of electrical fixtures and fitting such as broken electrical sockets and faulty fuses.
• Fixing of electrical fixtures and fittings fridge, freezer, TV, washing machine etc.
• Fixing and servicing of boiler in apartment
• Technical plumbing issues
• Fixing of external fixtures and fittings, such as parking blockade.
• Repair of windows and glazing
• Repair of door locks
• Repair of alarms and security fixtures
• Cutting keys

Level 3 - Work outside scope of HM maintenance agreement - cost coved by Landlord - possibility of management by HM at additional management fee.

Breakdown of Level 3 tasks and additional costs.

* Fees should be used as a guideline. Individual jobs may be quoted on a job by job basis.

Tasks completed by HM directly.

• Purchase of additional items such as furniture, machines, general fixture and fittings - 75pln/hour
• Cleaning services e.g general cleaning, spring cleaning, carpets etc. - 35pln/hour
• Servicing of apartment (providing linen and bedding for guests) - 50pln/doublebed, 35pln/singlebed
• Arrangement of policies, such as insurance - 75pln/policy
• Paperwork and Correspondence - 75pln/hour
  • Organising paperwork typically associated purchase or sale of a property
  • Translation services
  • Dealing with legal issues
  • In depth correspondence not related to day to day management of an apartment.

Level 3 tasks managed by HM 50pln/hour

• Renovation and redecoration and improvements
  • Painting
  • Fitting of kitchen/appliances etc
  • Re-wiring
  • Refurbishment of flooring
• Transportation services
  • Arranging transport and moving of items.